Privacy Policy

Last updated:

1. Introduction

Regenfiltering Pty Ltd ("we," "us," "our," or "Regenfiltering") operates the website regenfiltering.world. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide through:

• Contact forms (name, email, message)
• Coaching session bookings
• Subscription or programme registrations
• Email communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• Access logs (IP address, page views, time spent)
• Cookies and similar technologies

2.3 Third-Party Services

We use Google Analytics and Google Ads conversion tracking. These services collect information about your browsing behaviour. See section 10 for details.

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and service requests
• Deliver coaching sessions and programmes
• Send administrative communications
• Improve our website and services
• Conduct marketing (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing (GDPR/Australian Privacy Act)

We process your data under:

• Consent: For marketing and analytics
• Contract Performance: To deliver coaching services you've requested
• Legal Obligation: To comply with Australian law and consumer protection
• Legitimate Interest: To operate and improve our website

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers (email, hosting, analytics—under confidentiality agreements)
• Law enforcement if legally required
• Other parties with your explicit consent

6. Data Protection and Security

We implement industry-standard security measures including HTTPS encryption. However, no online transmission is completely secure. You are responsible for maintaining confidentiality of your login credentials.

7. Your Rights Under Australian Privacy Act and GDPR

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant EU data authority

8. International Data Transfers

If you access our site from outside Australia, your data may be transferred internationally for processing. By using our site, you consent to such transfers.

9. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, or as specified when collecting data. Coaching records are retained for 3 years after your last engagement.

10. Third-Party Services and Cookies

Google Analytics

We use Google Analytics to understand website usage. Data collected: pages visited, time on site, referral source. See Google's Privacy Policy at google.com/policies/privacy.

Google Ads Conversion Tracking

We track conversions (contact form submissions, bookings) using Google's conversion tracking pixel. This helps us understand campaign effectiveness. Data collected: conversion events, attributed to your Google Ads interactions.

Google Maps

Our contact page embeds Google Maps to display our location. See Google's Privacy Policy for details on data collection.

Cookies and Consent Mode v2

We use cookies to enhance your experience. You control cookie preferences via our consent banner:

• Strictly Necessary: Site functionality (always enabled)
• Analytics: Google Analytics (optional, requires consent)
• Marketing: Conversion tracking, remarketing (optional, requires consent)

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

12. Policy Updates

We may update this policy periodically. The "Last updated" date indicates the most recent revision. Continued use of our site constitutes acceptance of updated terms.

13. Contact Us

For privacy enquiries, contact:
Regenfiltering Pty Ltd
427 Toorak Road, Toorak VIC 3142
+61 3 9836 7482
info@regenfiltering.world